My Watches Print This Page   



[8483] How do I download a Library Fulll Trace log from ARCvault?    « Back to Category
Author: Guest, Created on: Jan 18, 2010 8:50 AM
Keywords: ARCvault, fulltrace, librfull.trc, log files, logs, trace
Categories: FAQs - ARCvault 12/24, FAQs - ARCvault 48
Language: English
Permissions: Public
Product (s): ARCvault


Solution: There are two ways to download a full trace file from an ARCvault. If the unit is configured on the network, you can use a Web browser and RMU to capture the trace file. You can also use FTP to extract a Full Trace log file.

IMPORTANT: Run the trace immediately after the failure occurs. The information that is kept is volatile and will be lost if you restart the ARCvault.

SOLUTION 1. Using a browser logged on to RMU

1. Log in to the RMU .

2. Select the History option.

3. Scroll down to the "Download a Library Trace Log File" section.

4. Select and download "Full Trace".

5. Send the file to techsupport@overlandstorage.com. Enter the call ticket in the subject line of the e-mail message as follows:

Reference ^Call_Num:XXXXXXX^

Note - replace XXXXXX with your call ticket number.


SOLUTION 2. Using ftp
FTP to the ARCvault IP address.

1. ftp to the ARCvault: "ftp 123.456.78.90
2.Enter anonymous for the user
3. Enter the level 1 password: Default is 1
4. cd to the download directory: "cd download"
5.Type "ls" to check to see if the file is listed
6.Type "bin"
The \download sub-directory contains binary files and a copy of the current LibrFull.trc which can be downloaded from the Library FTP server to your local hard disk.

7. Download the file from the ARCvault. example: "get LibrFull.trc" - the file will be downloaded to the directory you were at when you initiated the ftp session
8. After the download is complete type "quit"
9. Send the file to techsupport@overlandstorage.com. Enter the call ticket in the subject line of the e-mail message as follows:

Reference ^Call_Num:XXXXXXX^

Note - replace XXXXXX with your call ticket number.


Related Documents
No Related Documents