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[8553] *Unable to create local snap groups after installing Backup Exec Agent on snap running GOS 5.1 or later    « Back to Category
Author: Jae S. Lee, Created on: Feb 3, 2010 3:01 PM
Keywords: agent, Backup agent, Backup Exec, Group
Language: English
Permissions: Overland Internal
Product (s): General Information

After installing Backup Exec Agent, when attempting to create local snap group, the following error is displayed:

cannot find user/group

To correct this problem, these additional commands must be issued from SSH at the "-sh-3.1#" prompt after Agent install completion:

1. rm -rf /etc/group
2. ln -s /flash/group /etc/group

After done, log into the WebUI and attempt to create a new local snap group to verify that the issue has been resolved.

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