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How can I be notified when new code becomes available for my Overland product?
[8921]
Last Modified:
Aug 30, 2010 8:46 AM
Links to software information and download sites.
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How to generate an on-line renewal quote
[8181]
Last Modified:
Jan 4, 2010 3:44 PM
Step by step instructions on how to generate an on line support renewal quote which can then be paid for on line or printed and emailed to a partner. The attached document includes screen shots.
Overland Support Portal - "How to" - Generate
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How to complete an on line purchase
[7771]
Last Modified:
Oct 20, 2009 4:06 PM
This document shows step by step instructions along with screen shots of how to complete Overlands on line purchase process for services
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How Do I move a product to a new location in the portal?
[7751]
Last Modified:
Jun 25, 2009 9:45 AM
How to relocate a product record on our support portal to a new or different location. (Sometimes referred to as a Site or Group)
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I'm looking for the link to the Field Service Program.
[12691ASK]
Last Modified:
Jan 27, 2009 12:24 PM
I'm looking for the link to the Field Service Program
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What is a network protocol?
[12850ASK]
Last Modified:
Aug 21, 2008 3:24 PM
What is a network protocol?
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Service & Support Product Contract Levels
[6821]
Last Modified:
Oct 20, 2009 4:07 PM
A chart showsing Overland's current Service & Support Product Contract Levels.
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Service and Warranty Frequently Asked Questions
[6661]
Last Modified:
Mar 12, 2008 5:35 PM
The link to the latest version of our End User Support Frequently Asked Questions document.
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Link to Warranty Coverage and Service Options Chart
[5212]
Last Modified:
Mar 2, 2009 9:57 AM
Provides a link to the external chart detailing all of Overland's current Warranty Coverage and Service Programs. Also provides a link to all Service program information.
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How do I return my XchangeNOW or Overland Care Advance exchange unit
[1718SD]
Last Modified:
Feb 22, 2010 11:54 AM
How do I return my advance exchange unit or spare part?
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Software Compatibility Guide
[6556]
Last Modified:
Feb 11, 2008 5:02 PM
Link to a compatibility guide to use as a quick reference to help you verify the compatibility of Overland product of interest with your backup server OS,backup software you want to use, and the protocol you want to use (iSCSI,FC,LTO3,SDLT 600 etc) for back-up.
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Post Warranty Return to Factory Repairs for Libraries, Tape Drives and Disk Based Products
[6545]
Last Modified:
Mar 30, 2009 1:56 PM
Information (including prices) on post warranty return to factory repairs for Overland libraries, drives and disk based products.
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About the Knowledge Center Watch List
[5652]
Last Modified:
Jan 16, 2008 3:21 PM
FAQs explaining:
* What the Watch List is
* How to watch a category
* How to watch a document
* How to Stop watching
* How to make the e-mail link work
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Installation FAQs
[6242]
Last Modified:
Nov 15, 2007 3:06 PM
The attached document answers frequently asked questions about Overland Installations.
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My Watches
