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Category: FAQ / How To /Troubleshooting
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Document Type: General * Error 500 Internal Server Error after logging in to web administration   
[15053ASK] Last Modified: Nov 5, 2013 10:41 AM
After entering the username and password for web administration, the page returns a 500 error.
 
Document Type: General * No Access to Snap Shares from MAC systems   
[9604] Last Modified: Dec 3, 2013 8:24 AM
Client patched several domain controllers with Microsoft Security Patch MS10-101 server update kb2207559 and now Mac users can no longer access the snap server directly.
 
Document Type: General *Unable to create local snap groups after installing Backup Exec Agent on snap running GOS 5.1 or later   
[8553] Last Modified: Dec 11, 2013 8:54 AM
Unable to create local snap groups after installing Backup Exec Agent on snap running GOS 5.1 or later
 
Document Type: General *How can data be recovered from a defective Snap Server ?   
[12530ASK] Last Modified: Dec 11, 2013 9:09 AM
How can data be recovered from a defective Snap Server ?
- This information is not Operating System specific
 
Document Type: General *2TB Hard Drive Support - SnapServer and GuardianOS   
[8826] Last Modified: Dec 3, 2013 9:19 AM
Upgrading GuardianOS to support 2TB disk drives.
 
Document Type: General *Getavailvol errors in Event viewer   
[8512] Last Modified: Dec 11, 2013 9:19 AM
Getavailvol is a script designed to find a volume with enough space to make back up copies of .tdb files used in Samba communications. These errors typically indicate that there are too many volumes for the script to parse.

This issue has
 
Document Type: General *Guardian OS Inaccessible Web Interface   
[8461] Last Modified: Dec 3, 2013 9:35 AM
If you are unable to log into your Snap Sever's web interface, there are several possible options to fix it:

1. If this is this a brand new unit during its initial setup, please contact Overland Storage Technical Support for assistance.
 
Document Type: General *How to set up roaming profiles on a Guardian OS powered Snap Server.   
[8253] Last Modified: Dec 11, 2013 10:52 AM
Active Directory Users and Computers
2. Right click on a user and select properties
3. click on the Profile tab
4. In the Profile path enter in: \\your_snap_server_name_or_ip\%username%\

When your user logs into the domain, Active
 
Document Type: General *bad function 4C message in logs can be ignored   
[8101] Last Modified: Dec 11, 2013 11:01 AM
bad function 4c message in logs can be ignored and does not indicate an error.
 
Document Type: General *Reset ACL operation in progress message when trying to reset ACL's   
[8151] Last Modified: Dec 11, 2013 11:03 AM
ACL reset won't start. Confirmed on 5.2.056

Message "An ACL reset operation is currently in progress. Please wait until this operation has completed." This can occur if the unit is shutdown or restarted before an ACL reset operation is
 
Document Type: General *Cisco and trunking configuration for Snap   
[7881] Last Modified: Dec 11, 2013 1:39 PM
When Configuring the Snap server running Guardian OS 5.x for switch trunking, one must make sure to select the bonding mode for switch trunking in the Snap UI under network TCP/IP

Next all remaining configuration must be done on the switch as
 
Document Type: General *Snap Server Software Downloads   
[7203] Last Modified: Dec 11, 2013 1:41 PM
Detailed instructions on how to download software from the Overland Storage support website.
 

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