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Category: FAQ / How To /Troubleshooting
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Document Type: General *Error 404 in CA Antivirus   
[7671] Last Modified: Dec 11, 2013 1:45 PM
This document describes the procedure for uninstalling and reinstalling CA Antivirus.
 
Document Type: General *Creating a new support request to be submitted via email.   
[7612] Last Modified: Dec 13, 2013 11:02 AM
How do I submit a new product support request via email?
 
Document Type: General *Snap Server missing from Network Neighborhood, accessible w/Fin.   
[12783ASK] Last Modified: Dec 13, 2013 11:05 AM
Snap Server missing from Network Neighborhood, accessible w/Fin
 
Document Type: General *Reusing tapes with Backup Express   
[12765ASK] Last Modified: Dec 13, 2013 11:11 AM
Explain how to reuse tapes with Backup Express
 
Document Type: General *How to delete unneeded backup files that have been created with Datakeeper   
[12741ASK] Last Modified: Dec 13, 2013 12:48 PM
Explains how to delete unneeded backup files that have been created with Datakeeper.
 
Document Type: General *Can you use quota management software on the Snap Servers   
[12714ASK] Last Modified: Dec 13, 2013 2:11 PM
Explains quota management on Snap Servers cannot be done by outside software. It can only be done by the browser-based Administration Tool
 
Document Type: General *Accessing Files & Folders On The Snap Server From A Windows 98 Client   
[12708ASK] Last Modified: Dec 13, 2013 2:23 PM
Explains how to get read and write access to files/folders in a snap server.
 
Document Type: General *Using a Snap Server as an FTP server.   
[12702ASK] Last Modified: Dec 13, 2013 2:27 PM
Explains how FTP can be used.
 
Document Type: General *How to connect to the SnapServer as a Snap local account from a Windows client.   
[12578ASK] Last Modified: Dec 13, 2013 2:34 PM
Explains how to connect to the SnapServer as a Snap local account from a Windows client. Windows Vista is not supported.
 
Document Type: General *How may Snap users change his or her own account password   
[12575ASK] Last Modified: Dec 13, 2013 2:47 PM
Explains how Snap users can change their own account password, and how administrators can disable this feature.
 
Document Type: General *How can DataKeeper be stopped during a backup ?   
[12566ASK] Last Modified: Dec 13, 2013 2:55 PM
Provides steps on stopping DataKeeper during backup. For some Windows OS only.
 
Document Type: General *How to set Windows permissions on a Snap server.   
[12564ASK] Last Modified: Dec 13, 2013 3:04 PM
Explains how to set Windows permissions are managed, and where to get detailed how to's.
 
Document Type: General *How to reset a Snap server to factory defaults from the web interface   
[12559ASK] Last Modified: Dec 13, 2013 3:15 PM
Explains how to reset a Snap server to factory defaults (3 possible) and what each default setting does.
 

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