Our technical support teams stand ready to assist you with all of your technical questions regarding your Overland Storage products. Whether it is installation and configuration assistance or help resolving a product failure we are here to help. Overland support is located across the globe to provide you with assistance no matter what time zone you are in.
You may find the quickest way to open a support case with us is to use our online web portal. Click Here to open a support call - you will be prompted to login then select one of your registered products, and an active case number will be generated immediately.
You may also open a support call by sending an email to support@overlandstorage.com - please include your contact details and full registration information for the product you are inquiring about.
ATTENTION: Calls opened electronically will be reviewed and responded to by our technical support teams within 24 hours of receipt. If you have a 24x7x4-Hr. entitlement please utilize one of our other phone contact options detailed below to ensure prompt attention.
For urgent, complex problems, or on-site service contract entitlements, contacting our support teams by telephone may be the most expedient option. Please contact the support team in your geography, and have the existing case number, contract or product registration details available when you call.
Americas:
Europe, Middle East, Africa:
Asia Pacific:
Overland customer service groups located in California and the United Kingdom are available during standard business hours to answer questions regarding Return Material Authorizations (RMA’s), Product registrations, warranty and contract coverage, as well as other support activity that you require. Please see below for contact information and hours of operations for these departments.
Americas & Asia Pacific:
Europe, Middle East, Africa:
Calling from | Service Type | Contact Information | Carrier |
---|---|---|---|
Australia | UIFN | 0011 800 TANDBERG = 0011 800 826 323 74 (Toll free) |
Optus & Reach (Telstra) |
Bahrain | IDD Call | +971 4379 4160 | |
China | Local call | 400-922-2113 (Local call from anywhere in China) | Accessible from all fixed-line and mobile phones in China. |
Hong Kong | UIFN | 0011 800 TANDBERG = 0011 800 826 323 74 (Toll free) |
Reach HK |
India | Domestic Toll-free | 1800 120 6542 (Toll free) | |
Indonesia | Local call | (+62) 21 66672760 | |
Kuwait | IDD Call | +971 4379 4160 | |
Malaysia | UIFN | 0011 800 TANDBERG = 0011 800 826 323 74 (Toll free) |
Telekom Malaysia Berhad |
New Zealand | UIFN | 0011 800 TANDBERG = 0011 800 826 323 74 (Toll free) |
Telecom NZ |
Oman | IDD Call | +971 4379 4160 | |
Philippines | UIFN | 00 800 TANDBERG = 00 800 826 323 74 (Toll free) |
PLDT |
Qatar | IDD Call | +971 4379 4160 | |
Saudi Arabia | Domestic Toll-free | 8008971913 | |
Singapore | UIFN | 00 800 TANDBERG = 00 800 826 323 74 (Toll free) |
Chunghwa Telecom |
Thailand | UIFN | 001 800 TANDBERG = 001 800 826 323 74 (Toll free) |
CAT Telecom |
UAE | Domestic Toll-free | 800 84465 | |
Others | IDD | +49 231 5436142 | Tandberg Data Asia |
Overland service contract sales staff is available to help you with pricing and renewal of your Overland Storage support agreement. We offer multiple support levels designed to provide the right level of coverage and peace of mind that your Overland product will be properly maintained and operate as designed.
Many customers find our online renewal capability via our customer support web portal is the easiest and fastest way to check your current entitlement, get a quote or renew coverage for individual units. Click Here to begin the renewal process.
Worldwide: