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Contact Support

Our technical support teams stand ready to assist you with all of your technical questions regarding your Overland Storage products. Whether it is installation and configuration assistance or help resolving a product failure we are here to help. Overland support is located across the globe to provide you with assistance no matter what time zone you are in.


Snap Community

For any questions on Snap Storage products visit the community site. SnapCLOUD comes with default community support. To upgrade to email or phone support please reach out to Overland Care Renewals Team.


Online Support:

You may find the quickest way to open a support case with us is to use our online web portal. Click Here to open a support call - you will be prompted to login then select one of your registered products, and an active case number will be generated immediately.

You may also open a support call by sending an email to support@overlandstorage.com - please include your contact details and full registration information for the product you are inquiring about.

ATTENTION: Calls opened electronically will be reviewed and responded to by our technical support teams within 24 hours of receipt.  If you have a 24x7x4-Hr. entitlement please utilize one of our other phone contact options detailed below to ensure prompt attention.



Telephone:

For urgent, complex problems, or on-site service contract entitlements, contacting our support teams by telephone may be the most expedient option. Please contact the support team in your geography, and have the existing case number, contract or product registration details available when you call.

Americas:

  • Toll-Free: 1.877.654.3429 (US and Canada)
  • International: +1.858.309.6535
  • Hours of Operation: 7:00am to 5:00 pm (PST) Monday through Friday (excluding Overland holidays)
  • If you have a 24x7x4-Hr. entitlement or have purchased Overland 24x7x4-Hr. Access follow the prompts to reach our 24x7x4-Hr. technical support team.

Europe, Middle East, Africa:

  • United Kingdom:  Telephone +44 (0) 118-9898050
  • France:  Telephone  +33 (0) 97-019-0324
  • Germany:  Telephone  +49 (0) 231-5436-465
  • Hours of Operation: 8:00 am to 5:00 pm (GMT) Monday through Friday (excluding Overland holidays) ) If you have a 24x7x4-Hr. entitlement or have purchased Overland 24x7x4-Hr. Access follow the prompts to reach our 24x7x4-Hr. technical support team.
  • Languages: Technical support for our European customers is available in English, French, and German languages.

Asia Pacific:

  • If you have a purchased services contract, for fastest support please call direct to your assigned service provider. Contact numbers for the provider can be found on the Service certificate that was sent when the product was registered or when the purchased enhanced service or extended coverage was processed. Our Warranty Administration group can provide you with a new certificate if needed. See Warranty Administration section below for contact information.

    For all other Asia Pacific technical support questions not under a purchased services contract, please use the following World-wide technical support phone contact information

    + 1.858.309.6535


Customer Service (RMA and Warranty Administration)

Overland customer service groups located in California and the United Kingdom are available during standard business hours to answer questions regarding Return Material Authorizations (RMA’s), Product registrations, warranty and contract coverage, as well as other support activity that you require. Please see below for contact information and hours of operations for these departments.

Americas & Asia Pacific:

  • RMA Administration*: Return Authorizations, replacement part shipments, spare parts purchases
  • Phone: 1 858 571 5555
  • E-Mail: rmaadmin@overlandstorage.com
  • *please note: RMA’s are issued by Overland’s technical support department after technical troubleshooting has been completed
  • Warranty Administration:
    • Phone:  1 858 571 5555
    • Email: warranty@overlandstorage.com
    • Hours of Operation: 7:00 am to 4:00 pm (PST) Monday through Friday (excluding Overland holidays)

Europe, Middle East, Africa:

  • RMA Administration: Return Authorizations, replacement part shipments, spare parts purchases
  • Phone:+44 (0) 118-9898000 option 4
  • E-Mail: emeareturns@overlandstorage.com
  • Hours of Operation: 9:00 am to 5:00 pm (GMT) Monday through Friday (excluding Overland holidays)
  • Warranty Administration: Please email our corporate team at warranty@overlandstorage.com


Service Contract Sales:

Overland service contract sales staff is available to help you with pricing and renewal of your Overland Storage support agreement. We offer multiple support levels designed to provide the right level of coverage and peace of mind that your Overland product will be properly maintained and operate as designed.

Many customers find our online renewal capability via our customer support web portal is the easiest and fastest way to check your current entitlement, get a quote or renew coverage for individual units. Click Here  to begin the renewal process.

Worldwide: