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Service Programs: Overland CARE

Assuring the availability of your Overland Storage solution is a critical part of your overall protected data storage strategy. Overland has made selecting and obtaining the proper level of support for the entire life of your product easy and affordable. While all Overland products are covered by an initial standard warranty, many users require either longer coverage periods or support options that provide for higher system availability. For these users we offer support upgrades and extensions to the standard warranty at the time of system sale as well as support renewals and several different service enhancement options. If your Overland Storage solution includes multiple products each item must be covered to the same entitlement. As a special incentive to keep your Overland Storage product covered for a longer period of time we offer a discount on multiple years of support coverage when purchased at the time of sale.

STANDARD WARRANTY:

Overland products are covered by an original equipment warranty which covers replacement of any defective material as well as telephone technical support and software maintenance providing upgrades and patches as available. The original equipment warranty length and delivery method varies by product. Please see www.overlandstorage.com/support/coverage.pdf for details for your specific product.

OVERLAND Care:

Many Overland products are eligible for enhanced Overland Care maintenance options to augment and/or extend the standard limited warranty. Specially priced multi-year and single year Overland CARE support upgrades are available to protect your investment for the life of the product.

Overland CARE maintenance provides:

  • Next business day advance replacement delivery of desktop products and/or Customer Replaceable Spares (CRS).
  • Next business day on-site installation of non-customer replaceable spares.

For products beyond the limited warranty coverage, Overland Care maintenance also provides:

  • 5x9 Technical Telephone Support during Overland Business hours excluding recognized public and company holidays.
  • Software maintenance including operating system upgrades as they are made available.

OVERLAND PremiumCare:

Products eligible for enhanced Overland CARE maintenance options are also eligible for PremiumCare coverage to provide even greater system availability and assurance. In addition to the benefits of Overland Care listed above PremiumCare provides:

  • 7x24 Technical Telephone Support 365 days per year including weekends and holidays.
  • 4 hour on site delivery of CRS spares for hardware failures.
  • 4 hour on site engineer assistance for non CRS hardware failures.

For products beyond the limited warranty coverage, Overland PremiumCare maintenance also provides:

  • Software maintenance including operating system upgrades as they are made available.

For complete details about these and other service programs please log into our support portal and see our complete coverage documentation at:
http://support.overlandstorage.com/support/service_options_detail.html for a complete listing of our worldwide service locations.

Availability of Overland PremiumCare is limited to products installed within 100 miles of an Overland Authorized Service location. Please see our service locator at:
hthttp://support.overlandstorage.com/support/worldmap.html for a complete listing of our worldwide service locations.