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Global Service Programs: Warranty Coverage and Service Options

As the trusted global provider of effortless data management and data protection solutions across the data lifecycle, Overland Storage delivers SnapServer®, SnapSAN®, REO® and NEO® product lines that are backed by world-class service and support. OverlandCare Uplift and Extension support offerings serve as a complement to the standard OverlandCare product warranty associated with each Overland product, ensuring that customers have the optimal level of service and support to meet their particular business needs. Click here to download the OverlandCare Support Programs Datasheet.


Standard Warranty4,5
Uplift Options1 Extension Options2
OverlandCare Level 1
1 year
OverlandCare Level 3 (1 year & 3 years) OverlandCare Level 1 (1 year)


OverlandCare Level 1
1 year
OverlandCare Level 1 (3 years)
OverlandCare Level 2 (1 year & 3 years)
OverlandCare Level 3 (1 year & 3 years)
OverlandCare Level 4 (1 year & 3 years)
OverlandCare Level 1 (1 year)
OverlandCare Level 2 (1 year)
OverlandCare Level 3 (1 year)
OverlandCare Level 4 (1 year)


OverlandCare Level 2
1 year
OverlandCare Level 2 (3 years)
OverlandCare Level 3 (1 year & 3 years)
OverlandCare Level 4 (1 year & 3 years)
OverlandCare Level 2 (1 year)
OverlandCare Level 3 (1 year)
OverlandCare Level 4 (1 year)



OverlandCare Level 1
3 years
OverlandCare Level 2 (3 years)
OverlandCare Level 3 (3 years)
OverlandCare Level 4 (3 years)
OverlandCare Level 1 (1 year)
OverlandCare Level 2 (1 year)
OverlandCare Level 3 (1 year)
OverlandCare Level 4 (1 year)
Stand Alone LTO Tape Drives
OverlandCare RTF

3 years

No support uplifts available No support extensions available
Spares and Accessories
OverlandCare Level 1

6 months

No support uplifts available No support extensions available

* Standard for the SnapServer DX Series
**Standard for the SnapServer 210

OverlandCare Warranty Offerings
Level 1
Level 2
Level 3
Level 4
24x7 telephone assistance
Unlimited web and email support
Access to on-line knowledge base
Firmware updated and patches
Remote problem and diagnostics support4
2 Business day advanced parts replacement3      
Next business day advanced CRU parts replacement5    
Next business day response for onsite support3    
9x5x4-Hr. response for onsite support3    
24x7x4-Hr. response for onsite support3  

1 OverlandCare Uplift part numbers/pricing are valid when purchased within 120 days of the initial hardware purchase.
2 OverlandCare Extension part numbers/pricing are valid when purchased 121+ days after the initial hardware purchase or as an extension to the initial warranty purchase.
3 Response time based on geographical proximity to Overland service center. Although standard part numbers and pricing apply to Zone 1 coverage, uplifts for zones outside the standard coverage areas are available. Overland may, at its sole discretion, determine if a defect can be repaired one of the following ways: 1) Remotely, 2) By the shipment of a Customer Replaceable (CRU) part, and customer performing a self-service repair, or 3) By a service call at the location of the defective unit
4 Availability during business hours only for OverlandCare Levels 1, 2 and 3. 24x7 availability for OverlandCare Level 4 only.
5 For Overland Storage Warranty Terms and Conditions, refer to http://support.overlandstorage.com/support/service-warrantyterms.html