Service Programs: Warranty Coverage and Service Options
- Any listed Product, Spare Part, or Accessory which is found to be defective during its installation may be eligible for replacement, at the discretion of Overland Storage, in lieu of any other standard Limited Warranty coverage. Overland, at its discretion, may use new, refurbished, or reconditioned parts to perform any warranty repair or replacement of its Products or provide a replacement unit of Overland’s choosing that is at least equivalent to the Product in hardware performance.
- Overland Limited Factory Warranty and purchased Overland support upgrades and extensions are subject to the Overland Warranty Terms and Conditions.
- Products containing Overland Software are also subject to the End User License Agreement (EULA) which was delivered with your product.
- On-site Warranty Upgrades or Additional Services for NEO Series Options are included in all purchased Bronze, Silver, or Gold support upgrades All NEO Series Options installed within a covered product must be registered as components of the parent library in order to be included in the purchased coverage. Failure to register components may result in service delays.
- Supplemental Software maintenance for Add on Software products such as Snap EDR or SSM are NOT included under primary product coverage agreements and must be purchased separately. Coverage for these products must be concurrent with the primary product coverage.
- For detailed information regarding delivery terms and conditions as well as warranty terms for our End of Life products please see our Detailed Coverage document.